Privacy Policy

1. Introduction
Welcome to Facchini (the “Company”, “we”, “us”, “our”). We are committed to protecting and respecting your privacy. This policy (together with any other documents referred to on this page) outlines how we collect, use, store and disclose your personal information when you use our website https://facchini.uk/ (our “Site”) and purchase any products from us.

By using our Site and/or placing an order with us, you accept and consent to the practices described in this Privacy Policy.

2. Data Controller
For the purposes of the UK Data Protection Act and the UK General Data Protection Regulation (UK GDPR), the data controller is:
Facchini
[Insert full address]
[Insert company registration number, if applicable]
Email: [insert contact email]
Phone: [insert contact phone]

3. Personal Data We Collect
We may collect and process the following personal data about you:

  • Contact information such as your name, email address, billing address, delivery address, telephone number.

  • Financial/payment information such as payment method, billing details (via our payment processors, e.g., PayPal, Stripe).

  • Order history and details of products you purchase from us.

  • Website usage data such as IP address, device information, browser type, pages visited, and referral or exit pages (via cookies and analytics).

  • Marketing preferences and correspondence history if you sign up for newsletters or promotional communications.

4. How We Collect Your Data
We collect personal data via:

  • When you place an order or attempt to place an order via the Site.

  • When you create an account with us.

  • When you subscribe to our newsletter or promotional materials or otherwise provide your details.

  • Automatically when you browse the Site (using cookies and tracking technologies).

  • From third-party services where applicable (e.g., social media platforms, analytics providers) when you engage with our content.

5. Purposes for Which We Use Your Data
We use your personal data for the following purposes:

  • To process and fulfil your orders, including delivery and payment.

  • To manage your account with us.

  • To communicate with you regarding your orders, your account or otherwise respond to your enquiries.

  • To send you marketing and promotional materials (where you have consented or we have another lawful basis).

  • To improve our website, products, services, customer relationships and marketing efforts.

  • To monitor and analyse website usage and trends (to help us improve the Site).

  • To comply with legal and regulatory obligations.

6. Lawful Basis for Processing
Under the UK GDPR, our lawful bases for processing your personal data are:

  • Performance of a contract: when you place an order, we process your data to fulfil that contract.

  • Consent: when you subscribe to newsletters or marketing, you have given your consent (which you may withdraw at any time).

  • Legitimate interests: to operate our business, to provide and improve our services and website, provided this does not override your rights and freedoms.

  • Legal obligation: where required by law we may process your data to comply with a legal obligation.

7. Sharing Your Data
We may share your personal data with:

  • Service providers and third-party contractors who help us operate the Site, fulfil orders, deliver products, process payments, send emails, run analytics, etc.

  • Payment processors and financial institutions in order to process payments and refunds.

  • Authorities or other third parties when required by law (e.g., for fraud prevention, tax or regulatory obligations).

  • In the event of a business sale, merger, reorganisation, transfer or acquisition of our business assets, your personal data may be transferred to the acquiring entity.

We ensure that any third parties with whom we share your data respect the security and confidentiality of your personal data and comply with applicable data protection law.

8. International Transfers
If we transfer your personal data outside the UK and EEA, we will ensure that appropriate safeguards are in place (such as standard contractual clauses) to protect your rights and data in accordance with UK GDPR.

9. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes and enforce our agreements. After that period your data will be deleted or anonymised.

10. Your Rights
Under the UK GDPR you have the following rights:

  • Right to access the personal data we hold about you.

  • Right to require correction of your personal data if it is inaccurate or incomplete.

  • Right to require us to erase your personal data (in certain circumstances).

  • Right to require restriction of processing of your personal data (in certain circumstances).

  • Right to object to processing of your personal data (in certain circumstances).

  • Right to data portability (in certain circumstances).

  • Right to withdraw consent at any time (where processing is based on consent).

  • Right to lodge a complaint with a supervisory authority (in the UK, the Information Commissioner’s Office).

If you wish to exercise any of these rights, please contact us at the contact details above.

11. Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect information about your usage of the Site and to provide various features and functionalities. You may set your browser to refuse cookies, or to alert you when cookies are being sent.
Please note that if you disable cookies, some parts of the Site may not function properly.

More information about our cookies is contained in our Cookie Policy [link to your Cookie Policy if you have one].

12. Security
We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. However, no system is completely secure and we cannot guarantee the security of your data transmitted to the Site via the internet.

13. Children
The Site is not intended for children under 16 years old. We do not knowingly collect personal data from children under 16. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete such data.

14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do so, we will revise the “Last updated” date at the top of this Privacy Policy. The revised policy will be effective as soon as it is posted on the Site (unless otherwise stated). We encourage you to check this page frequently to see any updates or changes.

15. Contact Us
If you have any questions about this Privacy Policy or the way we process your personal data, or wish to exercise your rights, please contact:
Facchini

Flat 3, 34 St. Peters Road

Harborne
Birmingham

Email: contact@facchini.uk
Phone:  WhatsApp Us: +44 7541 300783
You may also contact the UK Information Commissioner’s Office: https://ico.org.uk