Terms and Conditions

Last updated: [Insert date]

Welcome to Facchini (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of our website https://facchini.uk (the “Site”) and any purchase of products made through the Site.

By accessing or using this Site, or by placing an order, you agree to be bound by these Terms. Please read them carefully before using our Site or purchasing from us.

1. Company Information

Facchini
Flat 3, 34 St. Peters Road
Harborne, Birmingham
United Kingdom

Email: contact@facchini.uk
Phone / WhatsApp: +44 7541 300783
Website: https://facchini.uk

2. Use of the Website

  • You must be at least 18 years old to use this Site or make a purchase.

  • You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use of the Site.

  • We reserve the right to withdraw or amend the Site (and any service or material we provide) without notice.

3. Products and Availability

  • All products listed on our Site are subject to availability.

  • We reserve the right to limit the quantities of any products that we offer or to discontinue any product at any time.

  • Product descriptions and images are provided for informational purposes only. We aim to display colours and details accurately, but variations may occur depending on your screen or device.

4. Pricing and Payment

  • All prices are shown in Pounds Sterling (GBP) and include applicable UK taxes unless stated otherwise.

  • Prices and availability are subject to change without notice.

  • Payment must be made at the time of order through our approved payment processors (e.g., PayPal, Stripe, or other WooCommerce-integrated gateways).

  • By submitting your payment details, you confirm that you are authorised to use the chosen payment method.

5. Order Processing and Contract Formation

  • Once you place an order, you will receive an email confirming that we have received it. This email does not constitute acceptance of your order.

  • A contract is formed only when we send a confirmation that your order has been dispatched.

  • We reserve the right to refuse or cancel any order if:

    • The product is unavailable,

    • Payment cannot be processed,

    • There is an error in the product description or price, or

    • We suspect fraudulent or unauthorised activity.

6. Shipping and Delivery

  • We deliver within the United Kingdom and may offer international shipping where specified.

  • Delivery times are estimates and may vary due to external factors (e.g., postal delays or customs processing).

  • We are not responsible for delays or non-delivery caused by incorrect delivery details provided by you.

  • Risk of loss and title for goods passes to you upon delivery.

7. Returns, Refunds, and Exchanges

We want you to be satisfied with your purchase. If you wish to return an item:

  • You must contact us within 14 days of receiving your order.

  • Items must be unused, in their original packaging, and in resalable condition.

  • Customised or personalised products are non-refundable unless faulty.

  • Refunds will be processed via the original payment method within 7–10 working days after receiving and inspecting the returned goods.

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Please contact us at contact@facchini.uk before returning any items.

8. Faulty or Damaged Goods

If you receive a faulty or damaged item, please contact us within 7 days of delivery with photos and details of the issue. We will arrange a replacement or refund in accordance with UK consumer law.

9. Intellectual Property

All content on this Site — including text, images, graphics, logos, and product descriptions — is owned by or licensed to Facchini and protected by UK and international copyright laws.
You may not copy, reproduce, distribute, or use any content from the Site for commercial purposes without our prior written permission.

10. Privacy and Data Protection

Your personal information is processed in accordance with our Privacy Policy.
By using this Site and placing an order, you consent to our processing of your data as described there.

11. Limitation of Liability

To the fullest extent permitted by law:

  • We exclude all warranties, representations, or conditions (express or implied) relating to this Site or its content.

  • We will not be liable for any loss of profits, business, goodwill, data, or for any indirect, consequential, or incidental damages arising from your use of the Site or our products.

  • Our total liability for any claim arising out of your purchase shall not exceed the total price paid for the product in question.

12. Events Beyond Our Control

We are not liable for any failure or delay in performing our obligations under these Terms where such failure results from events outside our reasonable control, including natural disasters, strikes, government actions, or technical failures.

13. Changes to These Terms

We may update or modify these Terms from time to time without prior notice. The revised Terms will be posted on this page and will take effect immediately upon posting.
Please check this page regularly to stay informed about updates.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Facchini
Flat 3, 34 St. Peters Road
Harborne, Birmingham
United Kingdom

Email: contact@facchini.uk
WhatsApp: +44 7541 300783
You may also contact the UK Information Commissioner’s Office (ICO) at https://ico.org.uk